TheyaVue Official Website › Shipping
ShippingTheyaVue Shipping And Tracking: What The Seller States
Orders ship from the United States, within twenty-four hours of processing, Monday to Friday. The seller states delivery five to seven business days after that, and the tracking number arrives in the order email. Shipping is free inside the United States on the three and six-bottle tiers. The single bottle adds a fee, and the seller does not print the figure.
Everything on this page is the seller's own statement. Where it says nothing, this page says so rather than filling the gap.
The TheyaVue dispatch and delivery window
| Stage | What the seller states | What it means for the guarantee |
|---|---|---|
| Order placed | The date on your confirmation email | Day one of the 60-day window. It starts here, not at delivery. |
| Processing | Same or next business day | Weekend orders start processing on Monday. |
| Dispatch | Within twenty-four hours, Monday to Friday | Two to three days of the window are typically gone by this point. |
| In transit | Five to seven business days | Another week. Business days, so a bank holiday extends it. |
| Delivered | Typically seven to ten days after the order | Roughly a sixth of the window has been spent before the first capsule. |
| Tracking | A number in the order email | Keep that email: it carries the order ID a refund needs. |
Transit figures are the seller's own for the United States. No international figure is published anywhere this desk can read.
What TheyaVue shipping costs
Free inside the United States on the three-bottle and six-bottle tiers. The seller prints that on both cards and this desk repeats it.
The single-bottle tier carries a fee and the card says only that a small shipping fee applies. The figure appears at checkout. That is the one number on this ladder that cannot be printed here, and it matters more than it sounds: the single bottle is the tier a first-time buyer wants, and it is the tier with an unstated cost attached.
A practical way to handle it: take the ladder as far as the checkout, read the fee, and decide there. Nothing is charged until the last step and the three tiers are all on the same page.
Nothing on the seller's page describes international shipping, customs handling or a delivery estimate outside the United States. Anyone ordering from outside the US should ring the order desk on +1 (315) 724-2018 and ask before paying, because a returned parcel at your own cost from overseas is a different proposition from a domestic one.
If a TheyaVue parcel is late, damaged or does not arrive
Check the tracking number in the order email first
Most of what reads as a missing parcel is a parcel sitting at a depot or with a neighbour, and the tracking page says which.
Ring the order desk with the order ID
+1 (315) 724-2018. That desk can see the order and can open a query with the carrier. The website mailbox cannot see orders at all, which is why it is the wrong route for anything to do with a delivery.
Photograph a damaged parcel before opening it
A photograph of the outer packaging is what a carrier claim needs and it cannot be taken afterwards.
Keep the seal question separate
A bottle that arrives with a broken seal is not a delivery problem, it is a product problem. Do not take any of it, and ring the same number. The batch page sets out what the desk will ask for.
Remember the window is still running
A delayed parcel does not pause the guarantee, because the guarantee is counted from purchase. If a delivery problem has eaten a fortnight, say so on the phone rather than assuming it has been noted.
Who publishes this TheyaVue website?
TheyaVue ships from the US, and the window starts when you pay
Dispatch within twenty-four hours on a business day, five to seven business days in transit, and free US shipping on the three and six-bottle tiers.
One bottle $59 · three bottles $147 · 60-day money-back guarantee
Order TheyaVue On The Official Website60 capsules a bottle · lot THE-26/GO-7323 · ships from the U.S.
