TheyaVue Refund Policy: The Five Steps And The Two Waits

Ring the order desk on +1 (315) 724-2018 with your order ID, inside 60 days of the date you paid. Get a return authorisation, put your name, email and order ID in the box, and post the bottles to 1375 Broadway, Floor 8, New York, NY 10018, USA with tracking at your own cost. Processing takes three to five business days and the money reaches the card in another five to ten.

The website mailbox cannot see orders and cannot start a refund. The phone can.

The process

The five steps to a TheyaVue refund

Ring the order desk with your order ID

The number sits on the order email and in the footer of every page here. The website address cannot see orders, so it cannot open a refund for you, and the seller lists no sales mailbox at all.

Ask for a return authorisation and confirm the address

Returns go to 1375 Broadway, Floor 8, New York. Do not post anything before you hold that authorisation: a parcel that arrives unannounced can be refused.

Put your full name, email and order ID inside the box

A box with nothing in it naming the buyer is the commonest reason a refund sits still for a fortnight.

Send it with tracking, at your own cost

Return postage belongs to the buyer. Keep the tracking number until the money lands, because it is the only proof the parcel arrived. Empty bottles are accepted: the seller's own wording is that you send the bottles back even if they are empty.

Allow 3 to 5 business days to process, then 5 to 10 on the card

Two separate waits, and the second one belongs to your bank rather than to this desk.

Timing

The two waits after a TheyaVue return arrives

Stage	How long	Whose clock it is
The parcel in transit	Whatever your carrier takes	Yours. Keep the tracking number until the money lands.
Processing after arrival	3 to 5 business days	The seller's. This is the stage the seller describes as a refund within forty-eight hours of the product being returned.
The card	5 to 10 days	Your bank's. Nobody here can speed it up.
Total, from posting	Roughly two to three weeks	Which is why a return posted on day fifty-nine is a bad idea.

The two waits are separate and they are commonly confused. A refund that has been processed is not yet a refund that has appeared.

If nothing has arrived a fortnight after the second wait should have finished, ring the order desk again on +1 (315) 724-2018 with the tracking number and the order ID. Those two together are what lets the desk find the return. An email to the website address cannot do it, because that mailbox has no access to the order system at all.

What to include

What to put in the box with returned TheyaVue bottles

Your full name, exactly as it appears on the order.
The email address the order confirmation went to.
The order ID from that confirmation.
The bottles, empty or full. The seller accepts both.
The return authorisation the order desk gave you on the phone.

The commonest reason a refund stalls

A box arrives with bottles in it and nothing naming the buyer. There is no way to match it to an order and it sits until somebody rings to ask. A sheet of paper with three lines on it prevents that entirely, and it costs nothing.

Where things go

Addresses, and which one TheyaVue returns go to

	Address	What it is for
Returns	1375 Broadway, Floor 8, New York, NY 10018, USA	Where returned bottles go, once you hold a return authorisation.
Office	122 East 42nd Street, Floor 18, New York, NY 10168, USA	Correspondence. Do not post product here.
Order support	+1 (315) 724-2018	Tracking, changes and refunds. The only route that can see an order.
Website mailbox	[email protected]	Pages, typos, privacy and press. It cannot see orders and cannot start a refund.

Two addresses and two contact routes. Sending product to the office, or a refund request to the website mailbox, is the commonest way to lose a week.

About this review

Who publishes this TheyaVue website?

Written and reviewed by the TheyaVue Team at Gotheyavue

Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Jarrod Long, OD before they ship. These pages are written from the TheyaVue Supplement Facts panel, the vendor artwork and this desk’s own batch paperwork. Fourteen nutrients on that panel carry a figure and ten more share one blend line, so every page here says which of the two it is quoting, doubles the panel figure wherever a daily amount is meant, because the serving size is one capsule and the directions are two, and names the trial behind any comparison. Corrections are made on the page itself and move the review date forward. Write to [email protected]. Last reviewed September 2026 by Dr. Jarrod Long, OD.

A single TheyaVue bottle, front label, 60 capsules

The TheyaVue window is sixty days, and the phone is the route

Ring the order desk with the order ID, get the authorisation, post the bottles with tracking. Empty bottles are accepted and no reason is required.

One bottle $59 · three bottles $147 · 60-day money-back guarantee

Order TheyaVue On The Official Website

60 capsules a bottle · lot THE-26/GO-7323 · ships from the U.S.

Keep reading

More about TheyaVue

The TheyaVue guaranteeWhat the window covers, what it does not, and how it is counted. Contact GotheyavueBoth routes, and which one can do what. TheyaVue shippingDispatch and transit, and how much of the window they use. Terms and conditionsThe terms this website is published under.