Contact

Contact Gotheyavue About TheyaVue

Anything to do with an order goes to the order desk on +1 (315) 724-2018. Tracking, changes, cancellations and refunds all start there, and that is the only route with access to an order. Anything to do with this website, a typo, a correction, privacy or press goes to [email protected], Mon–Fri 9:00am–5:00pm ET. The seller lists no sales mailbox at all.

Two routes that do different things, and the commonest way to lose a week is to use the wrong one.

Contact

The two TheyaVue contact routes

Route	Use it for	Cannot do
Order support +1 (315) 724-2018	Tracking, address changes, cancellations, returns, refunds, batch queries.	Nothing about the content of this website. That desk does not write these pages.
Website mailbox [email protected] Mon–Fri 9:00am–5:00pm ET	Corrections, typos, a figure that looks wrong, privacy requests, press.	See an order. It has no access to the order system and cannot start a refund, however urgent the message.
Office 122 East 42nd Street, Floor 18, New York, NY 10168, USA	Written correspondence.	Accept returned product. Nothing posted here reaches the returns team.
Returns 1375 Broadway, Floor 8, New York, NY 10018, USA	Returned bottles, once you hold a return authorisation.	Answer a question. It is an address, not a desk.

Four lines. The second row is the one that catches people out, and it is the reason the phone number is in the footer of every page here.

Before you call

What to have ready before ringing about a TheyaVue order

The order ID from your confirmation email. It is the first thing the desk will ask for and it is the only thing that finds an order quickly.
The email address the confirmation went to, which may not be the one you use every day.
The tracking number, if the question is about a delivery.
The lot code off the base of the bottle, if the question is about the product. This desk's batch is THE-26/GO-7323.
The date you paid, if the question is about the guarantee, because the window is counted from that date rather than from delivery.

The website desk

Write to the TheyaVue website desk

This form opens your own mail client with the message in it rather than posting to a server. That is deliberate: a desk this size answers from a mailbox, and a form that quietly drops a message is worse than no form at all. If your device does not have a mail client set up, write directly to [email protected].

Corrections

Report a wrong TheyaVue figure

Every figure on this website comes from one of three places: the Supplement Facts panel photographed on the bottle, the seller's own page, or a published paper read through the NCBI interface. If one of them is wrong, the source will say so, and the page gets corrected with the review date moved forward. Nothing is edited quietly.

Response times

Hours, and what to expect from Gotheyavue

	When	Typical reply
Order support	Business hours, Monday to Friday	Answered on the call. Refund authorisations are issued on the phone.
Website mailbox	Mon–Fri 9:00am–5:00pm ET	One business day for a correction, longer for anything that needs checking against a source.
Refund processing	3 to 5 business days after the parcel arrives	The seller's own figure.
Card credit	5 to 10 days after processing	Your bank's clock, not this desk's.

Both of the last two rows are waits that follow a successful return. The refund policy page explains why they are counted separately.