TheyaVue Official Website › Guarantee
GuaranteeTheyaVue 60-Day Guarantee: How the Days Are Counted
TheyaVue's guarantee lasts 60 days, counted from the date of purchase.
Empty bottles are accepted, and you pay tracked return postage. The refund is processed in 3 to 5 business days and reaches your card 5 to 10 days later.
To order inside the window, see where to buy TheyaVue.
The arithmetic of that first sentence is the whole of this page.
What the TheyaVue guarantee says, word for word
The seller states that the product is backed by a 100 percent money-back guarantee for sixty days from the original purchase; that an unsatisfied buyer contacts customer support and is refunded within forty-eight hours of the product being returned; and that the bottles go back even if they are empty, any time within sixty days of purchase.
Elsewhere on the same page it repeats the window as a full two months from the original purchase to decide whether the product is right for you.
Both statements count from purchase. This desk's own pack says the same thing: sixty days from purchase unless the sales page prints a longer window, and the sales page prints sixty.
Why the TheyaVue window is shorter than it looks
Purchase is earlier than dispatch. A window counted from purchase therefore ends earlier than the same window counted from the day the parcel leaves, which makes it the more conservative of the two readings and the one to plan against.
Put the seller's own shipping figures against it. Processing is same or next business day, dispatch is within twenty-four hours Monday to Friday, and transit is five to seven business days. A typical order is delivered somewhere between day seven and day ten of a sixty-day window that started when the card was charged.
So the usable period is roughly fifty days of taking the product, not sixty. And the decision has to be made before the end of it, with enough margin for a phone call and a posted parcel.
| Day | Where you are |
|---|---|
| Day 0 | You pay. The window starts. |
| Day 1 to 3 | Processing and dispatch. |
| Day 7 to 10 | Delivery. First capsule. |
| Day 37 to 40 | One bottle finished. Thirty days of the routine behind you. |
| Day 50 | The date to diarise. Ring the order desk from here if the answer is no. |
| Day 60 | The window closes. A parcel posted today may not be enough. |
Built from the seller's own dispatch and transit figures. Business days, so a public holiday moves every row.
None of that is a criticism of a sixty-day guarantee, which is longer than a great many. It is an argument for writing day fifty somewhere you will see it, and for not buying six bottles on a first order.
What the TheyaVue guarantee does and does not cover
| Covered | Detail | |
|---|---|---|
| The purchase price | Yes | The amount charged for the product. |
| Empty bottles | Yes | The seller's own wording is that you send them back even if they are empty. |
| Outbound shipping on the single bottle | Not stated | The seller does not say whether the shipping fee is refunded. Ask on the phone before posting. |
| Return postage | No | The buyer pays, and tracking is asked for. |
| A partial return | Not stated | Nothing on the seller's page describes returning some of a multi-bottle pack. Ask before splitting one. |
| A second purchase | Each order separately | The window runs from each order's own purchase date. |
| A medical outcome | No | It is a purchase policy. It is not a promise about vision and this desk does not present it as one. |
Three of those seven rows are things the seller does not address. They are printed as unanswered rather than guessed at, and the order desk can answer them on the phone.
How to claim on the TheyaVue guarantee
Ring the order desk with your order ID
The number sits on the order email and in the footer of every page here. The website address cannot see orders, so it cannot open a refund for you, and the seller lists no sales mailbox at all.
Ask for a return authorisation and confirm the address
Returns go to 1375 Broadway, Floor 8, New York. Do not post anything before you hold that authorisation: a parcel that arrives unannounced can be refused.
Put your full name, email and order ID inside the box
A box with nothing in it naming the buyer is the commonest reason a refund sits still for a fortnight.
Send it with tracking, at your own cost
Return postage belongs to the buyer. Keep the tracking number until the money lands, because it is the only proof the parcel arrived. Empty bottles are accepted: the seller's own wording is that you send the bottles back even if they are empty.
Allow 3 to 5 business days to process, then 5 to 10 on the card
Two separate waits, and the second one belongs to your bank rather than to this desk.
The refund policy page repeats those five steps with the address, the timings and what to do if a refund has not appeared after the second wait.
Who publishes this TheyaVue website?
Sixty days on TheyaVue, counted from the day you pay
Empty bottles accepted, return postage on you, and a refund processed in three to five business days once the parcel arrives. Diarise day fifty.
One bottle $59 · three bottles $147 · 60-day money-back guarantee
Order TheyaVue On The Official Website60 capsules a bottle · lot THE-26/GO-7323 · ships from the U.S.
