TheyaVue Official Website › Blog › How Does the TheyaVue 60-Day Money-Back Guarantee Work?
How Does the TheyaVue 60-Day Money-Back Guarantee Work?
Quick answerThe guarantee gives you 60 days, counted from the date you pay, to ask for your money back. Ring +1 (315) 724-2018 with your order ID, post the bottles with tracking at your own cost, and empty bottles are accepted. Processing takes 3 to 5 business days, then the card takes 5 to 10 more.
- The 60 days are counted from the day you paid. Delivery does not restart the count.
- Empty bottles are accepted. Return postage is the buyer's cost, and tracking is asked for.
- Refunds take 3 to 5 business days to process and then 5 to 10 days to appear on the card.
- The phone is the only route that can start a refund. The website mailbox cannot see orders.
- Returns go to 1375 Broadway, Floor 8, New York, NY 10018, once you hold an authorisation.
- The guarantee is a purchase policy, not a promise about your eyesight.
What does the TheyaVue guarantee actually promise?
The seller says the product is backed by a 100 percent money-back guarantee for 60 days from the original purchase. An unhappy buyer contacts customer support. The bottles go back, even if they are empty, at any time within 60 days of purchase. The seller repeats the window elsewhere on its page as a full two months from the original purchase to decide whether the product is right for you.
Both statements count from purchase. Our paperwork agrees. The default is 60 days from purchase, and the sales page shows no longer window.
Notice what it is. It is a purchase policy. It refunds the price you paid. It is not a promise about your sight, and we do not present it as one.
When does the 60-day clock start?
On the day you pay. Purchase comes before dispatch, so a window counted from purchase ends earlier than the same window counted from the day the parcel leaves. That makes it the shorter of the two readings, and it is the one to plan around.
Put the seller's shipping figures beside it. Processing is the same or next business day. Dispatch follows within 24 hours, Monday to Friday. Transit takes 5 to 7 business days. A typical order arrives between day 7 and day 10 of a 60-day window that started when your card was charged.
| Day | Where you are |
|---|---|
| Day 0 | You pay. The window starts. |
| Days 1 to 3 | Processing and dispatch. |
| Days 7 to 10 | Delivery. Your first capsule. |
| Days 37 to 40 | One bottle finished, which is 30 days of the routine. |
| Day 50 | The date to write in a diary. Ring the order desk from here if the answer is no. |
| Day 60 | The window closes. A parcel posted today may not be in time. |
Built from the seller's own dispatch and transit figures. They are business days, so a public holiday moves every row.
So the usable time is closer to 50 days of taking the product than 60. None of this is a complaint about a 60-day guarantee, which is longer than many. It is a reason to pick your decision day early.
How do you claim a refund?
The route runs through the phone. The website address cannot see orders, and the seller lists no sales mailbox at all.
Ring the order desk
Call +1 (315) 724-2018 with your order ID. It is on the order email and in the footer of every page here.
Ask for a return authorisation
Confirm the address, which is 1375 Broadway, Floor 8, New York, NY 10018. Post nothing before you hold the authorisation, because an unannounced parcel can be refused.
Put your details in the box
Add your full name, email and order ID. A box with nothing naming the buyer is a common reason a refund sits still.
Post it with tracking
Return postage is the buyer's cost. Keep the tracking number until the money lands.
Allow two waits
Processing takes 3 to 5 business days after the parcel arrives. The card then takes 5 to 10 days to show the credit.
From the day you post the parcel to the day the money shows, expect roughly two to three weeks. That is why we say a return posted on day 59 is a bad idea. Our refund policy page has the same five steps with the timings.
What is covered and what is not?
| Item | Covered? | Detail |
|---|---|---|
| The purchase price | Yes | The amount charged for the product |
| Empty bottles | Yes | The seller's wording is that you send them back even if they are empty |
| Shipping fee on one bottle | Not stated | The seller does not say if it is refunded. Ask before posting |
| Return postage | No | The buyer pays, and tracking is asked for |
| Returning only some bottles of a pack | Not stated | Nothing describes a part return. Ask before splitting one |
| A second order | Each order on its own | The window runs from each order's own purchase date |
| A medical result | No | It is a purchase policy, not a health promise |
Three of the seven rows are things the seller does not address. We print them as unanswered and not as guesses.
If you are unsure about any of the three, the order desk can answer on the phone. Ask before you post a parcel and not after.
Want to read the terms next to the price?
The order page shows the packs with the 60-day guarantee beside them. You can see both before you pay.
See the 60-day guarantee terms
Disclosure: Gotheyavue is paid when a sale comes through this site. The seller's checkout sets the final price.
Does 60 days give you enough time to judge TheyaVue?
Honestly, it depends on what you hope to see. The shortest trials behind the two lead ingredients ran 12 weeks. That is 84 days, which is three and a half weeks longer than the guarantee. A twelve-week bilberry trial and a twelve-week carotenoid dose study both report at that mark.
Our desk's own roster tells the same story. Its summary figures put the typical first-noticed change at 3 to 4 weeks, and the two three-star entries came from six-bottle buyers who wanted a faster change and stopped at two bottles. The numbers are the desk's own and are not audited.
So the refund decision has to be made on about seven weeks of use, while the evidence decision cannot be made until twelve. A buyer who wants both has two honest choices. Decide on the refund at week seven, judging whether the routine is easy to keep. Or accept that running the full 12 weeks means keeping the product.
- On day one, write down two or three things you want to change, such as dusk driving or the end of a screen day. Make each one something you can score out of ten.
- Score them again at week 4 and week 7. A memory of how your eyes felt seven weeks ago is not evidence.
- Mark day 50 in your diary, not day 60. Ten days of margin covers a slow phone queue and a slow post office.
- Keep the bottles and the order email. The order ID is what the desk matches.
Does your pack size change anything?
The guarantee is the same on all three tiers: one bottle, three bottles and six. What changes is how much stock you hold when the window closes. A bottle lasts 30 days, so a 60-day window covers two bottles.
A three-bottle pack finishes 30 days after the window closes. A six-bottle pack finishes 120 days after it. That is why we suggest one or three bottles for a first order, and keep six for someone who already knows the routine suits them.
If something goes wrong with the product itself, such as a broken seal, do not take any of it. Ring the same number. A product problem is handled differently from a delivery problem, and our batch page lists what the desk will ask for.
Where do these facts come from?
The terms come from the seller's own page and from this site's guarantee, refund and shipping pages. The trial lengths come from the sources below. Where the seller is silent, we say so.
- A twelve-week bilberry trial. https://pubmed.ncbi.nlm.nih.gov/32106548/
- The three-dose macular pigment study. https://pubmed.ncbi.nlm.nih.gov/27426932/
Frequently asked questions
How long is the TheyaVue money-back guarantee?
60 days, counted from the date of purchase. That is the date on your order confirmation, not the delivery date.
Can I return empty TheyaVue bottles?
Yes. The seller's wording is that you send the bottles back even if they are empty, any time within 60 days of purchase.
Who pays for return postage?
You do. The seller asks you to post with tracking and to keep the tracking number until the refund arrives.
How long does a TheyaVue refund take?
Processing takes 3 to 5 business days after the parcel arrives. The credit then takes 5 to 10 days to appear on the card.
How do I start a refund?
Ring +1 (315) 724-2018 with your order ID and ask for a return authorisation. The website mailbox cannot see orders or start a refund.
Is the guarantee a promise that TheyaVue will work?
No. It is a purchase policy that refunds the price. It is not a medical promise about your eyes.
Our view
How does the TheyaVue guarantee work? Simply, and mostly in your favour. Sixty days from the day you pay, a phone call, a parcel with tracking, and two short waits. The costs on your side are return postage and the time it takes to act.
Our one piece of advice is to treat day 50 as the deadline. The first week goes on shipping, and the post office and the phone queue both take time. A refund asked for early is far easier than one rushed on the last day.
We are paid on sales, so read the terms yourself on the order page before you pay.
Comfortable with how the guarantee works?
If the terms suit you, the order page shows current prices. Write the date you pay in a diary and plan to decide by day 50.
See today's price and guarantee
Disclosure: Gotheyavue is paid when a sale comes through this site. The seller's checkout sets the final price.
TheyaVue is a dietary supplement. It is not a drug and it is not FDA approved, and no supplement is. Nothing on this page treats, cures or prevents any disease, and nothing here replaces an eye examination or advice from your own doctor. Ask a doctor about any medical question, and book an eye examination if your sight has changed.
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